Under New Ownership
Cart 0

Return Policy

REFUND POLICY
Thank you for shopping at www.ViperCoffee.com.

PLEASE NOTE: We are unable to offer refunds or exchanges for any item unless it is damaged or broken in shipping.


DEFECTIVE ITEMS:

To be eligible for a replacement, you must email customerservice@vipercoffee.com within 5 calendar days of your order being received. Your email must include your name, order number, email address, description of defective item, and a picture showing the defect. 

Sending all of this information will ensure your that issue is handled quickly. 

Once a member of our team has assessed your issue, we will contact you with the status of your replacement. Please allow for up to 2 days to hear a response from us. 

After 30 days of the order being delivered, we are no longer able to replace any order. 

RECEIVED THE WRONG PRODUCT

If you received the wrong product, please email customerservice@vipercoffee.com. Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. 

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued. 

LATE ARRIVAL OF ORDER

We are unable to refund for items not being delivered by a specific date, special occasion, or holiday.

Each product description states how long shipping could take. Please take note of this when ordering.

Once an order has shipped we will no longer be able to edit or cancel the order. 

SALE ITEMS

We do not offer refunds or replacements on sale items. 

SHIPPING

You will be responsible for paying for the shipping costs associated with your return. 

**Shipping costs are nonrefundable. 

If you request a return label, the cost of return shipping will be deducted from your refund. 

RETURN ADDRESS

PLEASE NOTE: Unless a return is approved by our customer service department, refunds will not be given for items returned to this address. There are no exceptions. 

RETURING INTERNATIONAL ORDERS

All international orders are final sale and cannot be returned.

In the case that your order is lost in transit, a replacement will be issued. 

CONTACT US

If you have a questions on how to return your order to us, please contact us customerservice@vipercoffee.com